calling back a lead using SAME outbound number

1 votes

I created a call back campaign for when specific leads ask me to call them back OR for when a call gets cut off abruptly and I need to quickly call them back. It would make things so much easier if the system automatically selects the SAME outbound number I used when I reached them previously. Currently I have to go to the contact and see what outbound number I used, then go to my call back campaign and put only that outbound number as the number the campaign uses to call, then go back to the contact and go to available status and click the contact I want to call. When I used to use Mojo I only needed to click the contact then select the outbound number and it would call immediately. That was a very quick and simple process for making quick callbacks so having that automatic feature would greatly improve the batch dialling system and this is a feature that should not be overlooked. If someone needs to make 5-10 callbacks it's a very slow & tedious process that should be made easier.

Under consideration Dialing Algorithm Suggested by: Moses Upvoted: 13 Mar Comments: 0

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