Add the ability to call pending dials first.

1 votes

For example, I had a 148 fresh lead list, and called about 102 of them leaving 46 left. I was gone for a few days and could not make phone calls. Upon returning, I was trying to call the 46 leads left that have not been contacted whatsoever. Instead, the predictive dialer was calling the "Pending Redials" and was not calling any of the 46 leftover leads that were never contacted.

I tried to manually dial, but each lead had about 9 phone numbers. Since I had to click each phone number and call manually instead of simultaneously, it took me around 1.5 hours instead of maybe 10-15 minutes like normal.

If there isn't an option for the ability to call "Pending Dials" FIRST, then implement a way to call them easier manually under the action tab where it shows 4 options - "Add to campaign, Add to list, Add to DNC, and Delete" there should be an option to checkmark all contacts that were undialed with an action that says "Call" instead of clicking every number and waiting through.

Under consideration Dialing Algorithm Suggested by: Matt Upvoted: 22 Apr, '22 Comments: 0

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