Allow to schedule follow-up call before dialer goes for next number
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The call result screen comes up before you can enter a follow-up call on calander. After you enter the call result you have to scramble to enter the follow-up date. while you are doing this the next call answers. its overwhelming at times.
Under consideration Suggested by: Raymond Maleski • Upvoted: 13 Apr • Comments: 4
HAVE BEEN THINKING THIS SINCE I STARTED WITH BATCH DIALER....WOULD ALLOW FOR MORE PRODUCTIVITY
You can set this up yourself via the rules in your call results i.e. create call result "call back in 1 month" with rule "schedule callback in 1 month". Then it's automatic from the call result screen!
More so, this feature needs to include a "schedule appointment with calendar date/time" rather than a callback in 30 min.
This would be one of the best features to have. Avaya had it.