Allow to schedule follow-up call before dialer goes for next number

50 votes

The call result screen comes up before you can enter a follow-up call on calander. After you enter the call result you have to scramble to enter the follow-up date. while you are doing this the next call answers. its overwhelming at times.

Under consideration Dialing Algorithm Suggested by: Raymond Maleski (28 Apr, '21) • Upvoted: 24 Jan • Comments: 5

Comments: 5

13 Oct, '21
WALTER GRANADOS
HAVE BEEN THINKING THIS SINCE I STARTED WITH BATCH DIALER....WOULD ALLOW FOR MORE PRODUCTIVITY
02 Dec, '21
Brady
You can set this up yourself via the rules in your call results i.e. create call result "call back in 1 month" with rule "schedule callback in 1 month". Then it's automatic from the call result screen!
08 Jan, '22
Anthony Terrell
More so, this feature needs to include a "schedule appointment with calendar date/time" rather than a callback in 30 min.
28 Jan, '22
Michael Ward
This would be one of the best features to have. Avaya had it.
24 Aug, '22
Ted Kruger
Just a simple call back feature. I want to call this number on X date, removing it from the active campaign to a call back campaign group. I am working on scheduling call backs for the AEP (Medicare) selling season.