To have a "Incoming Call" notification prior to an Incoming call
13
votes
It would be nice that agents on outbound campaigns when receiving an incoming call; they get a voice or whisper that advises it's an "Incoming Call" because that way, they'll know that this call needs to be handled differently.
Normally, agents look for specific things on the screen and although it says on the screen that it's a different type of call, they don't see it at first glimpse.
So, a voice indicator or whisper, before connecting an incoming call would be awesome!
Comments: 1
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08 Jan, '22
Anthony TerrellThis needs done asap. My agents are being auto connected to inbound calls without realizing its inbound.