Add number of dials and contact rate to Agent Report
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Add number of dials and contact rate to Agent Report. In the campaign report there's number of dials, but I'd like to also have that under the agent report. That way I can compute contact rate for each agent.
Under consideration Suggested by: Duane Alexander • Upvoted: 12 May • Comments: 1
We need this included in the product, many managers will expect this in their reports