Eliminate the Auto-Pause status
It comes on and many times my team and myself don't notice it until after a while of not receiving any calls. It affects call flow and results in my opinion.
Comments: 10
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02 Jul, '21
Jose SotoHaving this same issue after every abandoned call inbound and outbound
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06 Jul, '21
Tyler AmburnThis is a major flaw in the system and needs to be raised to high authority. The agents calling if they are not paying attention can sit there on auto pause for several minutes on auto pause and not dialing. As sophisticated at this system is, it should be able to sense that someone hung up and start dialing again. This causes major frustration and kills morale on the team. Mojo did not have this issue.
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04 Oct, '21
NanaI agree, we should have the option to eliminate auto-pause, it diminishes productivity.
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21 Jan, '22
TommyWe are experiencing the same thing. Seems that many cell carriers block VOIP calls now altogether, so it is difficult for the system to try and connect or detect that the call ended. The phone icon wiggles and turns green when the dialer is operating ... then it will indicate a pickup (we are outbound) but then it doesn't connect and the little circle phone icon turns blue again but the dialer says connected to a specific number albeit no one is on the line. After this instance, it goes into auto-pause mode. After some digging around it seems that if the bluetooth headset does not have permission from Chrome or something like that where the connection is lost - it triggers the Auto-Pause mode to come on???
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19 Apr, '22
Gerardo diazWhen a call is answered it automatically activated the autopause status and doesn’t let me answer or i won’t know if it ends the call
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08 Jul, '22
Amel MergedThis feature is a waste of time, effort, and productivity because sometimes agents don't notice it and it is ridiculous that after every abandoned call, it pauses. This happens many times per day. I have used Xencall, Mojo and CallTools and no other dialer has had this specific issue. Cannot believe this is an issue. Many others have posted this same suggestion.. I believe this should be high priority as it could be the difference of staying with Batch or switching to another dialer.
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10 Jul, '23
MarvIt auto pauses for several reasons:
1. The numbers have reached their calling limit of redialing every 3 hours(or more depending on your settings) to avoid being marked as potential spam. If you are experiencing this, you may need to add more leads to your campaign so that your list never gets to the 3 hour limit.
2. the system has reached the end of the list of dials or redials and it takes a minute or two to start over from the beginning of the list. -
08 Oct, '23
ShawnHappened to me multiple times today. Hence why I'm here. Smh
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16 Oct, '23
AnthonyThis feature is not useful. Comes on again and again disrupting productivity. May we please remove it and let those calls be marked as abandoned instead?
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04 Mar
Shiela Marie Lopez Admin"Please Eliminate Auto Pause!!! Very Frustrating. No other dialer has this issue" (suggested by <Hidden> on 2022-07-08), including upvotes (1) and comments (0), was merged into this suggestion.