Eliminate the Auto-Pause status
It comes on and many times my team and myself don't notice it until after a while of not receiving any calls. It affects call flow and results in my opinion.
Comments: 4
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02 Jul, '21
Jose SotoHaving this same issue after every abandoned call inbound and outbound
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06 Jul, '21
Tyler AmburnThis is a major flaw in the system and needs to be raised to high authority. The agents calling if they are not paying attention can sit there on auto pause for several minutes on auto pause and not dialing. As sophisticated at this system is, it should be able to sense that someone hung up and start dialing again. This causes major frustration and kills morale on the team. Mojo did not have this issue.
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04 Oct, '21
NanaI agree, we should have the option to eliminate auto-pause, it diminishes productivity.
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21 Jan, '22
TommyWe are experiencing the same thing. Seems that many cell carriers block VOIP calls now altogether, so it is difficult for the system to try and connect or detect that the call ended. The phone icon wiggles and turns green when the dialer is operating ... then it will indicate a pickup (we are outbound) but then it doesn't connect and the little circle phone icon turns blue again but the dialer says connected to a specific number albeit no one is on the line. After this instance, it goes into auto-pause mode. After some digging around it seems that if the bluetooth headset does not have permission from Chrome or something like that where the connection is lost - it triggers the Auto-Pause mode to come on???