Our customers made these suggestions for improving batchdialer.com. Suggestions for improving batchdialer.com.
Making sure that first and last names are separated in exported leads
When i try to export no answer leads from batch dialer and than import them to batch leads i run into a problem. The first and last names of each lead are together in ...
Under consideration
A smaller Call Result page at the end of the call
So I can see details of the contact, if need be. The great thing about the current look is the large area to see when entering notes about the call.
Under consideration
let write a note for each campaign with the list filters from propstream or any list service
pute a note section like as in call results
Under consideration
Please,make tabs like condition,time line,motivation,price in the agent script
it will let me more easily refer to the right section in the script and i don't have to scroll down so fast
Under consideration
Live Agent internet connection monitoring
Add a feature that lets you monitor the internet connection speed of your agent who's making calls
Under consideration
Create doc about advanced campaign settings
The advanced settings for a Campaign in Batch Dialer are numerous and many of them have a short tooltip, but the tooltips do not really explain how changing some of ...
Under consideration
put in any page a link to the dialer page
just let anyone getting to your help and other pages in batchdialer site to get back to the dialer quickly by putting a link at the top of each page
Under consideration
Be able to create sublists within campaign
For example: you have a list of people within your campaign that were "not interested". That way when you call those people you can pitch them a differently vs the ...
Under consideration
schedule and track the call again and redials
can i feature request to schedule and track my call again and recycle options so i know when i did a call again/recycle campaign or if i want to schedule every 3 ...
Under consideration
Select which agent statuses count toward total time
If agent is on break or at lunch it would be great to have the option for that not count toward the total hours shown on the agent report page.
Under consideration
Select Number of Phone Numbers to be added to the dialer
As of now, I am able to push a group of contacts directly from batch leads into batch dialer. However, it never gives me the option to determine how many phone ...
Under consideration
Disposition Suggestion
It would be much easier if you could in the "campaign" section inside the lead, change the disposition.
For example..
If a VA sends a lead over for an appointment ...
Under consideration
Consolidate same owners of different properties into one contact
I've been having an issue with the same owner coming up more than once after already converting them to an appointment. I thought something was wrong with the Call ...
Under consideration
write all the contact info in one place
if i look for successful sale contact i see only part of the details and i need to go to contacts to look for the contact to see all the additional details.
Under consideration
Restoring deleted profile
I hope there's a way to restore deleted agent profiles and data in the event it was accidentally deleted
Under consideration
Include "Lead Sheet" Entries in "Call Result" Email Automation
I absolutely love the Call Result feature of emailing lead info over to someone. It's also very handy that it not only includes the lead information, but also the ...
Under consideration
Free text search on Recent Contacts tab under Reports
Hey,
Let's say someone get back to me and ask me not to call him anymore..
I want to mark him as DNC (or something else)
I need to search our last call and change ...
Under consideration
Universal Calling Hours
I'd like to be able to set the default calling hours so I don't have to remember to update it every time I create a campaign
Under consideration
Add Call Recordings in Custom Fields
When integrating with zapier, it would be nice to have the call recordings when it is passed to our acq team/
Under consideration
Number Disposition
Add a feature where you can go into your contacts and disposition a number from there rather than needing to call it...so say I'm sending SMS marketing and I receive ...
Under consideration
Note Tab
Add a feature where you can see all your contacts that you've added a note to rather than needing to locate the specific contact
Under consideration
Exporting daily agent data
It would be better if we have an option to manually select the time coverage of the report instead of getting the data for the entire day as default
Under consideration
Dashboard Refresh Feature
Add a feature that can update/refresh your dashboard for accurate information. For example my dnc numbers are significantly higher than what I currently have.
Under consideration
Allow call results to be changed from the "contact" screen
It would be really convenient to be able to edit or add call results from the "Contact" screen. For instance, if a lead calls me back on my personal line and says ...
Under consideration
Call back Dispostition
If someone calls back outside of Batch you should be able to search that number or person in the recent contacts in a search bar and tag it accordingly (not ...
Under consideration
DIALED NUMBERS TO BE SHOWN TO OTHER USERS
Dialed numbers per day per campaign is only shown with admin account if possible can other users have access to it as well under reports>agent
Under consideration
Deleting Scheduled call backs
I think there should be a option to delete scheduled call backs that are no longer needed to prevent any confusion that may come from a call back that is no longer ...
Under consideration
Show Contact Info Of Current Number Being Dialed in Predictive Mode
It would be really nice if the contact card on the screen automatically toggled to the current number being dialed in predictive mode. This would give the agent a few ...
Under consideration
Ability to add multiple emails on the Call Result "Send to Email"
It would be great if I could send email notifications to multiple emails when I choose that function in the call results. Right now it is only possible to send to ...
Under consideration
Calls per week
I'd like to know how many leads my VAs are dialing per week on average. That way I can load the correct amount of leads without the campaigns running out.
Under consideration
Caller
It would be less annoying to have a feature that would allow you to keep your set date on dashboard meaning when you go to another category on the screen it should be ...
Under consideration
DIALED NUMBERS
Only admin account can check how many phone numbers dialed per day from a campaign. Can we request for it to be included under reports of the other user.
Under consideration
Syncing/Compiling DNC lists
Currently DNC lists are located in 2-separate places in BatchDialer - (1) Contacts Lists > under DNC Column for each list, and then (2) DNC > in the Phone Systems ...
Under consideration
able to see and hear recording on the web app and the phone app if you have one
i want to be able to hear the voicemail recording on the computer
Planned
allow for people to leave messages longer than 30 seconds
I have people that are giving me detailed information and leave extended messages. the need for a longer recording is crucial
Under consideration
notification when the number gets changed.
When my number gets changed due to it being an unsafe number we should be notified of the change.
Under consideration
Reporting - Timezone
Can pick which time zone we want to use when checking the reports.
I am not from the US so I have to download the results from "Recent Contacts" everytime I want ...
Under consideration
Enable Admin to adjust "time clock"
It would be helpful if the admin could retroactively change an agent's time on the "clock" so-to-speak. I forgot to change my status from "available" to "offline" ...
Under consideration
Widen the microscopic scrollbar
The scrollbar is so thin its difficult to click and drag. Please widen
Under consideration
Sort contacts where notes are taken
Add a feature that allows you to sort contact where notes were taken.
Under consideration
allow for cross-company collaberation
I have several other companies we collaberate with and have no way to allow them to view specific contacts/call info within batchdialer. If I try adding them as a ...
Under consideration
Adherence
A percentage of adherence per agent. Many of my agents do call avoidance by changing their status or spending too much time in After call. It would be nice to track ...
Under consideration
Expose ability to enable/disable agent seats
On an agent account it would be extremely useful to be able to disable their seat (like you can with the admin account)
In addition if I could assign the seat based ...
Under consideration
Add ability for COLOR BLIND people to more easily use the sytem
I am color blind. Please add an option on the users account to enable color blind indicators... For example when choosing a color for the disposition, on the color ...
Under consideration
Expose a way to auto-log off agents
A few of my agents are leaving their browsers open which causes the dialer to continue dialing even though they are not in front of the computer.
Please add a way to ...
Under consideration
If we could swap or rotate Lead Sheets during call that would be cool!
Let us say I am speaking on the phone with a client and they are disqualified as a [Cash] lead, but they would consider [Creative Finance]. Could you make it possible ...
Under consideration
Dialing through all numbers
I was wondering if there could be a feature added that would allow the Predictive Dialer to call through the first number of each lead in the entire campaign, then ...
Under consideration
See details of every ticket submitted to Help Desk for a master account
Every time someone on my team submits a ticket, I get an email but I have no idea why the ticket was submitted or it's resolution unless I was directly involved. ...
Under consideration