Our customers made these suggestions for improving batchdialer.com. Suggestions for improving batchdialer.com.
Prioritize Campaigns / Stop Having Agents Select Campaign
Instead of having the agents choose which campaign to work on, I would like the ability to prioritize the campaigns for them. For example, I might want them to call ...
Suggested by: Dan (09 Aug, '21) • Upvoted: 29 Mar, '22 • Comments: 0
Call result disposition
Call result disposition. Streamline the process. As it is now it's too much button-pushing. Hang up, disposition, and then done. too much! Propose, hang up, ...
Suggested by: E, Cruz (25 Jun, '21) • Upvoted: 09 Jul, '22 • Comments: 0
what leads were marked at litigator
I would like to have abreakdown of the leads whenever I put them in the system of what leads were marked as a litigator and on the national dnc list that way I can ...
Suggested by: Arvi (15 Jun, '21) • Upvoted: 28 Jul, '21 • Comments: 3
DNC list scrub and pull
Allow Batch to scrub my list for numbers on the national DNC list and then I pull all the good numbers and do what I'd like such as bulk sms or RVM.
Suggested by: Pete (13 Apr, '21) • Upvoted: 13 Aug, '21 • Comments: 3
Export Contact Notes
When exporting Call Results from RECENT CONTACTS, is there a way to export the Note that my agent added? I have made this suggestion before in April and it says ...
Suggested by: Abdel Mohamed (28 May, '21) • Upvoted: 28 Jul, '21 • Comments: 2
integrate batchdialer into batchleads so i don't need to download and upload to me computer
it can save a lot of time to download and upload lists to the dialer and can save the mapping every time i do it if it is seperate
Suggested by: ari hadar (05 Dec, '21) • Upvoted: 27 Feb • Comments: 1
Podio Integration - More Batchdialer Fields
It's unfortunate we cannot send more information directly to podio with the integration. Specifically, the BD Campaign name is at the top of my list for fields ...
Suggested by: Impact House Buyers (16 Jun, '21) • Upvoted: 09 May • Comments: 1
The ability to send emails from the website or app
Suggested by: Keil Real Estate (03 Nov, '21) • Upvoted: 13 Apr • Comments: 0
Better Stats, KPIs, & Reports for LISTS
It would be nice to have a reporting section that gives stats and KPIs for LISTS and not just campaigns. What's in place now is a good start with the "Health" score. ...
Suggested by: Nate (22 Sep, '21) • Upvoted: 01 Dec, '21 • Comments: 0
Released/Hung Up Indicator
Hope there's an option where we can check if the agent released the call or the prospect hanged up first.
Suggested by: Jesse (15 Sep, '21) • Upvoted: 03 Nov, '22 • Comments: 0
Create API to get KPIs
It would be amazing if we can get API to pull data about campaigns and our agents KPIs and hours working.
Suggested by: Roy (01 Sep, '21) • Upvoted: 22 Sep, '21 • Comments: 0
Allow access to lead sheet from call results page
I often prefer to take notes with pen and paper while on a call. It would be very helpful to be able to transcribe that to a lead sheet from the call results page.
Suggested by: Brady (25 Aug, '21) • Upvoted: 06 May • Comments: 0
There should be a way for you to build your own performance indicator so the system will show it to me on the report screen. For instance, I want to keep track of an ...
Suggested by: Collin Whitehouse (25 Aug, '21) • Upvoted: 02 Feb, '22 • Comments: 0
I need to be able to email a leadsheet to multiple team members for situational awareness. Only an option to send to one member at this point.
Suggested by: Collin Whitehouse (03 Aug, '21) • Upvoted: 12 May • Comments: 0
Call Recording URL
Ability to send the Call Recording to other 3rd party systems via webhook or zapier
Suggested by: w (28 Jul, '21) • Upvoted: 17 Feb, '22 • Comments: 0
Propstream/ Zillow/ Redfin Integration for VA
I'd like to have my VA be able to easily access the Propstream or Zillow or Redfin info while on the call with seller. So conversation could go like... "I just want ...
Suggested by: Kyle Wetherill (09 Jun, '21) • Upvoted: 12 Apr, '22 • Comments: 0
Integration w/ Salesforce
Need to connect directly with salesforce
Suggested by: Arvi (25 May, '21) • Upvoted: 21 Dec, '21 • Comments: 0
System will automatically send a voice drop to the other lead if two lines answered the call instead of waiting and hanging up.
Suggested by: Dee (24 May, '21) • Upvoted: 30 Jan • Comments: 0
DashBoard selection to view a call day and sort by Results
Enable a graph to show a calling period and sort by the call results. Tracking data drives decision making. If I know a specific time block has high connections ...
Suggested by: Eric (23 Feb, '21) • Upvoted: 16 Jun, '21 • Comments: 0
Add custom Tags to Lead Info
Please consider adding blank tags to the Lead Info (Contact). For example, if we notice that this High Equity lead is also “Tax Delinquent”, I want to be able to ...
Suggested by: John V (02 Feb, '21) • Upvoted: 21 Jun, '22 • Comments: 0
Zappier Call Result and Note Export
We should be able to integrate according to the call result and export to CRM. Not just the leads but also not interested, wrong, disconnected....
Suggested by: Aaron (06 Aug, '21) • Upvoted: 16 Aug, '21 • Comments: 2
Modify to Increase Efficiency
1. The "Need Help" tab is the way of the script and the lead information when making calls. 2. There should be a notification when the dialer starts. This could be ...
Suggested by: Shannon (03 Feb, '21) • Upvoted: 27 Sep, '21 • Comments: 2
Please,let me minimize the support chat window and move it so i can use the screen as well
it saves you to close and 3-4 click to login again which is tedious
Suggested by: ari hadar (05 Dec, '21) • Upvoted: 24 Feb • Comments: 1
Inbound Only status
we launch rvm campaigns outside of batch and we route those inbound calls to our batch inbound queue. We would like an inbound only status to have an agent dedicated ...
Suggested by: Tomas Monserrat (17 Nov, '21) • Upvoted: 24 Feb • Comments: 1
I am looking for an fully detailed hourly report. Not just the heat map but fully detailed KPI numbers by the hour.
Suggested by: Ritesh (12 Jul, '21) • Upvoted: 10 Nov, '21 • Comments: 1
Integrate BatchDialer, BatchLeads, and BatchDriven into a single product.
Each of these products has a couple of nice functionalities, but the lack of integration between the three is maddening. Despite being owned by the same people, these ...
Suggested by: Brady (06 Jul, '21) • Upvoted: 28 Oct, '21 • Comments: 1
Move the need help tab somewhere else more pleasing
It would be great if the need help tab was moved or if it could be hidden on the side and clicked on to bring it back when needed instead of it always being there.
Suggested by: Deon Jones (08 Mar, '21) • Upvoted: 27 Sep, '21 • Comments: 1
Need a Call Result Add/Change Feature To Lead Card
I just switched from another dialer and have leads I've already spoken to and need to add a call result into the lead card so I know whether it's a follow up, call ...
Suggested by: Priscilla (17 Nov, '21) • Upvoted: 24 Feb • Comments: 0
Create Campaigns by Different Filters
Would be great to be able to create campaigns from different filters and not just lists. so for example if the system could recognize "property city" and let us ...
Suggested by: Arvi Carkanji (17 Nov, '21) • Upvoted: 24 Feb • Comments: 0
Disposition and call result
There needs to be a way to change the call result/dispo from any screen the contact info shows up on. i.e. - the appt./calendar screen shows a follow up time/appt. ...
Suggested by: Susanne (11 Nov, '21) • Upvoted: 17 Mar, '22 • Comments: 0
Ability as an Admin / Supervisor to Filter Tasks by Who the Task is Assigned To
It would be nice as an Admin / Supervisor role to have the ability to better filter the tasks. I like seeing who is in charge of what task but being able to filter ...
Suggested by: Nate (09 Nov, '21) • Upvoted: 24 Feb • Comments: 0
Why are there no logs on leads being dropped from BatchDialer uploaded from BatchLeads?
I paid for skip tracing and when I upload them I am thinking that the leads should be there. I am missing over 254 leads and no one in BatchDialer or BatchLeads can ...
Suggested by: Ricardo (05 Nov, '21) • Upvoted: 24 Feb • Comments: 0
reports-campaigns when i scroll down freeze the headings of each column so i know which column i am
reports-campaigns when i scroll down freeze the headings of each column so i know which column i am in and also freeze the campaigns name in the left when i scroll ...
Suggested by: ari hadar (26 Oct, '21) • Upvoted: 24 Feb • Comments: 0
in reports-agentsper campaign per timeframe put a number for available,on call and after call
i need to know and keep track of the time called per week per campaign and it's a summary of available,on call and after call time and you must put one number for that.
Suggested by: ari hadar (24 Oct, '21) • Upvoted: 24 Feb • Comments: 0
ADDING CUSTOM FILEDS TO THE SCRIPT
Being able to add custom fields to the script so it shows information while cold caller is on the phone. example: I see your house sold for 200k
Suggested by: Charlie Brown (22 Oct, '21) • Upvoted: 10 Apr • Comments: 0
call leads with multiple properties and not just first address imported
make it so it will call leads that own multiple properties and not just bring up the first address only that was imported associated with that lead
Suggested by: nathan (20 Oct, '21) • Upvoted: 27 Nov, '21 • Comments: 0
IVR for multiple campaigns
allowing to assign a single IVR to multiple campaigns instead of creating a new IVR for every new campaign.
Suggested by: Tal Siman Tov (08 Oct, '21) • Upvoted: 24 Feb • Comments: 0
Filter feature for contacts we've made notes on
It would be very beneficial to be able to pull a quick list of contacts we've made notes on after speaking directly with them.
Suggested by: Terri (07 Oct, '21) • Upvoted: 24 Feb • Comments: 0
Have a "Podio" connector show next to zillow/google maps
Have the option the show connectors such as podio as a button when you open up a contact card / get connected to a call. So if you want to fill out a podio webform or ...
Suggested by: Shawn Mendel (07 Oct, '21) • Upvoted: 27 Jan, '22 • Comments: 0
Have predictive dialer pause calls until lead sheet/other info is looked over and edited
Instead of selecting a call result and then the predictive dialer keeps calling people which means you/an agent has to rush to fill out a lead sheet , have it so you ...
Suggested by: Shawn Mendel (03 Oct, '21) • Upvoted: 06 May • Comments: 0
Inbound Lead callback displays (Lead Name/Address) on designated number's caller ID
It would be very helpful to know the name and address of the lead that is calling back from a missed call or received voicemail. Helps most when Im away from my ...
Suggested by: Terrence Smith (26 Sep, '21) • Upvoted: 27 Oct, '21 • Comments: 0
Suggested by: Shaun Hammond (23 Sep, '21) • Upvoted: 24 Feb • Comments: 0
We can not currently edit the lead sheet in system only what you have. I am trying to create one like this and system does not allow? VA name: SOURCE: Batch lead ...
Suggested by: wayne paul gebhardt (21 Sep, '21) • Upvoted: 05 Oct, '21 • Comments: 0
Add Notes For Sellers
Add Notes for sellers while listening to calls. When the note is added its going to all sellers instead of individual seller
Suggested by: Jay (14 Sep, '21) • Upvoted: 02 Dec, '21 • Comments: 0
Since numbers can only dial a certain amount of times a day before being flagged for spam, make the system rotate your numbers for each dial. I noticed the system ...
Suggested by: Mark Southwick (13 Sep, '21) • Upvoted: 17 Nov, '21 • Comments: 0
Delete numbers from contact after verified number found
auto delete wrong numbers function from a contact after verified owner disposition call selected
Suggested by: Dayron (24 Aug, '21) • Upvoted: 17 Nov, '21 • Comments: 0
Allow for scrub against existing contacts when importing from BatchLeads
I've been told there is no way to prevent someone from being called again in a new campaign after being tagged as Not Interested in another campaign. Call results are ...
Suggested by: Treyton (19 Aug, '21) • Upvoted: 25 May, '22 • Comments: 0
Change list names
It would be convenient for clients to be able to change list names especially when its pushed in from batchleads so it doesn't just saw "Autogenerated" that way its ...
Suggested by: Denny Pham (18 Aug, '21) • Upvoted: 22 Sep, '21 • Comments: 0
Twilio phone integration and phone usage for Batchdialer
Be able to use phone numbers from Twilio
Suggested by: Pablo Blassino (18 Aug, '21) • Upvoted: 14 Oct, '21 • Comments: 0
Select multiple tags when adding properties
At the moment I can only choose one list and one tag. I would love to be able to select multiple tags to better organize my data. Right now I have to go back select ...
Suggested by: Jake Cross (10 Aug, '21) • Upvoted: 21 Jun, '22 • Comments: 0